Returns

If you changed your mind or are not happy with your purchase and would like an exchange or refund please follow the instructions below.

  • Contact us at [email protected] within 14 days of receipt of your order
  • The product must be unused and in it is original condition
  • The manufacturer package is considered part of the product and must be undamaged
  • Put a note with the Order number inside the package
  • Make sure the product is well packed and get proof of postage and insurance for the full value of the product as we cannot be responsible for lost packages or products damaged in transit
  • Please note delivery and return postage are non-refundable unless the product is faulty

We reserve the right to refuse a refund or exchange if these requirements are not met.

Faulty or Damaged Products

All orders are carefully checked prior to dispatch but if by any chance you receive a damaged or faulty product please follow the instructions below:

  • Contact us at [email protected] within 24 hours of receipt of you order
  • Attach a photograph of the damaged product to your email
  • Put a note with the Order number inside the package
  • Make sure the product is well packed and get proof of postage and insurance for the full value of the product as we cannot be responsible for lost packages or products damaged in transit
  • Return postage will be refunded provided you let us know the cost prior to dispatch
  • In exceptional cases we reserve the right to request that the damaged product is returned to us before sending a replacement or issuing a refund

We reserve the right to refuse a refund or exchange if these requirements are not met.

Cancellations

The purchase of goods over the internet is subject to the Distance Selling Regulations under which you have the right to cancel your purchase within 7 working days, beginning the day after receipt of your order.

You must notify us by email at [email protected] letting us know you wish to cancel your order no later than 7 days of receipt of your order. We will issue a full refund upon receipt of the returned order provided the product and manufacturer package are unused and in their original condition. Please note the return postage cannot be refunded.